Atitlan Immersive

DMC Ground Operations

Travel Agent FAQ

Answers to common questions about booking, customization, logistics, and support for your clients' Lake Atitlan experiences.

Booking & Pricing

Itinerary Customization

Properties & Accommodations

Activities & Experiences

Logistics & Travel

Communication & Support

Special Requests & Add-Ons

Still Have Questions?

Our sales team is here to help! Reach out with any questions about booking, customization, or your clients' specific needs.

Travel Agent FAQ

Booking & Pricing

What are your group size requirements?

Can I set my own markup pricing?

What deposits are required to secure a booking?

Are there group discounts available?

What is your cancellation policy?

Itinerary Customization

Can itineraries be customized for specific client needs?

How much advance notice do you need for customizations?

Can you accommodate dietary restrictions and allergies?

Are private guides available, or is it group-based?

What if my clients want to extend their stay?

Properties & Accommodations

What properties are included in the itineraries?

Can clients choose which property they stay in?

What amenities are included at each property?

Are there accessibility accommodations available?

Can groups rent entire properties exclusively?

Activities & Experiences

What activities are included vs. optional add-ons?

Are activities suitable for all fitness levels?

What is included in the Birding & Biodiversity itinerary?

Can we arrange private cultural experiences?

What is the best time of year to visit?

Logistics & Travel

What airport do clients fly into?

Do you provide airport transfers?

What is the best way to travel between properties?

Is travel insurance recommended?

What documents do US citizens need to visit Guatemala?

Communication & Support

How do I request a quote or booking?

What support is available during the trip?

Can I contact clients' guides directly?

Do you provide pre-trip information for clients?

How do I stay updated on my booking?

Special Requests & Add-Ons

Can you arrange special celebrations (anniversaries, birthdays)?

What food and beverage options are available?

Can you arrange spa or wellness services?

Do you offer photography or videography services?

Can you arrange pre-trip or post-trip extensions?

Still Have Questions?